Keit Ltd. services

The MSP is an add-on annual support service purchased with maximum impact if ordered at the same time as the instrument. The key components of the MSP are: Back-to-base repair (free parts and labour), Diagnostic health check (one health check per year per instrument), Keit software upgrades, IRmadillo firmware upgrades, Remote technical support – answers and advice, Discounted rates on additional application and engineering support.

Keit offers you the ability to refresh your IRmadillo’s existing chemometric modeling with its Calibration Support Programme (CSP) to ensure continuous process refinement. The CSP is an annual add-on support service purchased with maximum impact if ordered at the same time as the instrument. The key components of what to expect with the CSP are: Up to four chemometric model validations and augmentation activities per year, Includes both validating and correcting (augmenting with new data) the existing IRmadillo calibration, For calibration augmentation, the customer will need to provide a small number of reference sample analyses (similar to the initial calibration activities). The frequency and amount of sampling data are dependent upon the process., Calibration updates require remote network access to the IRmadillo, CSP requires an active warranty or a current Maintenance Support Programme (MSP) coverage in place.