LiquidStack services

Installation supervision streamlines the installation process: LiquidStack technicians provide on-site supervision of liquid cooling equipment installed in your facility. This service ensures that the site has been properly prepared for installation using prescribed procedures and best practices. It includes verification of wiring, mechanical piping, networking and electrical input power connections, as well as supervision of filling of fluid and close-out inspection.

Start up service ensures optimal functionality of your LiquidStack equipment, once installed. Our technicians ensure your LiquidStack equipment functions properly and efficiently after the equipment has been installed, wired and plumbed. All equipment – including all electrical components, mechanical components, sensors and controls – meet operational parameters before it is commissioned or becomes fully operational.

Commissioning support ensures your LiquidStack equipment operates at peak performance. As servers are deployed to the cooling equipment, LiquidStack works with customers and/or customer commissioning agents to verify the performance of the equipment. This includes load testing, heat rejection measurement, efficiency, performance optimization, and adjustment.

On-site services ensures your LiquidStack equipment gets the attention it deserves. On-Site Service contracts are available in 1-year increments. These contracts cover labor and travel for unscheduled service interventions, excluding the replacement of consumables. Service Level Agreements (SLAs) are available for Next Business Day, Next Day or 8-hour Break/Fix Services response times.

Break/Fix services ensures your LiquidStack equipment gets repaired ASAP. LiquidStack offers global service support for our products, both in-warranty and out-of-warranty.

Extended warranties ensure your LiquidStack equipment is more than covered. Extended warranties provide you with additional peace of mind that all part replacements will be covered during the full term of the purchased entitlement. Customers are welcome to extend the limited product warranty by increments of 1 year.