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ZAIN Technologies Inc.
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  3. ZAIN Technologies Inc.
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  5. Customer Relationship Management (CRM) ...

Customer Relationship Management (CRM) Services

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Customer relationship management (CRM) for sales empowers your sales force to manage and share sales intelligence across devices, channels, locations, departments, and time, for higher productivity, more targeted sales, and faster closing rates. ZAIN consulting services can help you to develop and grow your business. ZAIN has extensive experience assisting priocess equipment manufacturing companies manage, develop, grow and analyse their sales pipeline.
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There are 4 (four) components to sustainable growth.

  1. Pre-Sales and Marketing - The cost and effort associated with generating an inquiry.
  2. Inside Sales and Applications Engineering - The ability to provide the best solutions to the inquiry in a timely manner. To be able to provide a proposal / quote with competitive pricing, reasonable delivery, process gaurantees and meeting the inquiries technical and commericla specifications as much as possible.
  3. Post-Sales - The ability to follow upn the quote submitted. Getting valuable feedback from all parties invilved in the project such as the engineering firm, contractor, end user and any other decision makers. Once their is engagement / communication regarding the proposal such as clarifications and technical questions then the ability to respond with the best answers in a timely fashion with follow meetings or visits. Finally the ability to negotiate the order.
  4. Purchase Order - The ability to project manage, design, fabricate into a quality product shipping in a timely manner.

Customer Service via Customer Relationship Management more commonly know as CRM.

CRM software tools such as ACT!, GoldMine are well known.

More complex tools such as Microsoft Dynamics CRM is highly recommended and used by ZAIN technologies. This tool allows you to document all four aspects of the sustainable growth process as mentioned above. Tool assists to manage the documents, the communications starting from the lead generating an opportunity leading to the order and shipping of the produicts.

  • ZAIN can asist you to customize the CRM tool to meet your company needs.
  • Some CRM features.
  • Accounts
  • Contacts
  • Leads management
  • Opportunities - Pending Review, Qualification, Follow Up, Negoatiation, Order Pending
  • Projects Management
  • Activities - Managing tasks and appointments