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Mass Spectrometer Services
Jaytee believe in in-house solutions first and foremost for maintenance. The ability to offer a total instrument maintenance solution is the driving force behind the company`s motivation to invest heavily in technical resources. This in-house MS capability provides Jaytee with an unequalled ability to provide the level of instrument maintenance our customers require.
Engineer Training
Jaytee believe in Quality First. Although training costs money, we invest heavily to ensure that our engineers are qualified and capable, utilising documented procedures and documented training records.
Guaranteed Workmanship
Reliability comes as standard. All workmanship is fully warrantied. Repairs are covered for a minimum of 3 months.
Negotiable Contracts
A wide range of contracts are available to cover most eventualities, from a preventative maintenance visit only, up to fully comprehensive agreements. Should you require something ‘different’ then will endeavour to provide a solution.
Simplified Call Rates
If you would prefer not to have an agreement, then our Simplified Call Rates option provides a daily rate solution. If you have a contract with a limited number of emergency days, the ‘rate’ is reduced for additional days.
Service Management
Our Service Management and Customer Relations Management database enables us to manage you and your inventory. Our processes are pro-actively driven, and allow us to pre-empt and manage your servicing requirements.
Telephone Helpline
Technical support comes as standard with Jaytee whether you choose to have call-out repairs or a maintenance agreement.
Workshop & Lab Facilities
The Jaytee MS Lab provides the service department with excellent facilities to repair and test system components and complete mass spectrometers, as well as providing a demonstration area for our range of second user mass spectrometers.