Dürr - Model Service.X Care -Services: Customer care
Benefits of the customer care program include:
- Predictive support and preventive maintenance to reduce unplanned downtime
- Process optimization to increase operational and energy efficiency
- On-line inspections and IIoT support
- Technical training
- Hotline support
- Discounts on parts provided as part of the planned maintenance.
For preventive maintenance, our factory-trained technicians follow several customized checklists. These are tailored to the product and vintage of your equipment. The checklists may include, but are not limited to; mechanical checks, electrical checks, operational functions, flow rates, or safety checks. These checks are made to ensure your equipment is operating to design specifications in a safe manner. If parts are included, installation of recommended parts is included with the preventive maintenance service.
Upon completion of our service you may receive copies of the Customer Service Report and any checklists including a summary report outlining findings. This report is a compilation of all checklists, data sheets, parts lists and photos of key internal and external component findings.
The report provided after this service can be used to confirm compliance with regional requirements for proper system maintenance.