Services/Support
At Focus Actuators, our dedicated technical support and sales units are committed to assisting you at the pre-order stage, ensuring seamless compatibility between your valves and actuators.
In order to meticulously cater to your needs and select the most fitting actuator, our expert team requires specific information, including:
- The actuator`s operating principle (be it quarter-turn or multi-turn)
- Valve’s torque values
- Identification of the valve stem connection standard
- Valve turn values
- Preference for actuator control options (whether local or remote)
- Requests for an integrated control unit, if applicable
- In-line communication protocol Information regarding line output power requirements
Once our proficient sales team finalizes the most suitable actuator for your application, they will promptly provide you with a comprehensive quotation that includes the estimated delivery time. Subsequently, in accordance with your requirements, detailed wiring diagrams will be shared with you.
Concerning payment procedures, as soon as products are in the production pipeline or already manufactured and prepared for shipping, our dedicated sales and after-sales teams are readily available to address any queries or additional requests you may have throughout this process.
Orders are meticulously packaged, and within each shipment containing Focus actuators, user manuals and wiring diagrams (For all the actuators shipped within) will be thoughtfully included in English.
For troubleshooting or assistance with compatibility between actuators and valves during switch settings, our support system is readily available on our website. Simply fill out the support form, and our teams will promptly reach out to you within 24 hours to provide the necessary assistance.