Supervision and Support

The platform assures real-time instrument diagnostics and maintenance over WiFi - the user receives SMS and/or emails and/or online warnings if a measurement is done wrongly or if a system needs intervention, cleaning, etc.

In order to assure the long life and proper functioning of the milk analyzer the customers have to maintain daily and periodical cleaning of the instrument. The cleaning procedures are described in the User’s Guide in details. Please note that the warranty doesn’t cover non-proper handling & maintenance.

We provide 1-year Tier 2 service level support. Tier 1 service level is optional.