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Support Services
TMA Systems’ leading-edge products are the foundation for our best-in-industry support service – which boasts a 99.4% customer satisfaction score – designed to empower your facility managers and strengthen your asset management system.
After the implementation is complete, TMA Systems’ support team ensures your questions and concerns are addressed in a timely, efficient, and comprehensive manner. We offer different levels of service based on the amount of support you need. The result? You get the expertise and resources to build and execute a powerful facility and asset maintenance strategy that centers around your enterprise business objectives.
As a facility management professional, you are expected to be responsive to every request. And so are we. Our “open door policy” resolves 96% of requests in the first call with a 99% satisfaction rating.
Get free and timely software solution upgrades and technical support during business hours (7:00 – 5:00 CST/CDT), with additional access to the TMA user community and a free video library that is regularly updated.
Everything in the Gold Support package as well as a dedicated Client Success Manager and a personalized test environment
Get Platinum Support as well as expanded annual training hours, quarterly business reviews, and the option to refresh your test environment on a monthly basis.
TMA Systems’ full-stack support ecosystem is founded on the following features of our solution
Our maintenance management software has been developed from the ground up using modern web architecture. This allows us to identify and fix issues faster and without dependencies.
For customers opting for our web-based offering, our support services extend to software updates, security patch updates, and DBA administration.