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Technical Service
The technical and radiochemical service department is happy to help whenever your Modular-Lab synthesis device or radiochromatography system is malfunctioning, require updates or request preventive maintenance.
Our staff includes technicians, chemists and engineers with long-term experience and high expertise. To offer you the best possible and most convenient support error analysis and troubleshooting can be done by remote servicing with TeamViewer. The same holds true for minor software issues as well as adjustments of used projects. The latest version of the TeamViewer software can be downloaded here:
In case remote online support is not an option, our colleagues or local partners will visit your site as quickly as possible to fix the defects and make your system work again.
Eckert & Ziegler also offers full service packages. Those include annual preventive maintenance at the customer site as well as preferential treatment with regards to loaner systems. For more information on our service and maintenance packages download the flyer or contact our technical support.