Technical Support
Our team of dedicated technicians carry out all repairs, servicing and technical support for our product range.
Our highly-skilled engineers have years of experience
This enables them to effectively support customers with:
- Technical queries
- Field support
- Customer training
- Equipment repairs
- Equipment modifications and upgrades
- Equipment maintenance
Acoustic positioning
When contacting us, please give us the serial numbers, firmware/software revision of the products being used and what peripheral equipment is connected (if any). A log of the system settings and data outputs is useful.
Maintenance packages are available for the Nexus 2 Lite, Nexus 2 and Pyxis USBL systems. Please get in touch with a member of the team for more information.
Sub-bottom profiling
The majority of problems are due to generator/installation issues or cable and connector failures. When contacting us please provide us with as much information as possible, including model number and serial numbers.
Please remember that lethal, high voltages are used in the equipment so no internal repairs must be undertaken. Only applied acoustics trained engineers should attempt a repair.
Returning Equipment
In order to return goods to us a Return Materials Authorisation (RMA) number is required.
Please visit our RMA request page where you can find further information and a form which can be completed to begin the process.
Regional Centres
For repairs and technical assistance, our service centres in Houston and Singapore may be the first point of contact.
The businesses have vast experience of using applied acoustics’ equipment and carry some stock of spares. They receive regular training and may also have some equipment available for hire.