Teledyne Tekmar
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Technical Support Services
FromTeledyne Tekmar
In today’s analytical market the knowledge and quick response time of a service provider plays a huge role in minimizing instrument down time. Teledyne Tekmar Services has always focused on prompt, knowledgeable and courteous response to our customer’s needs. We recognize providing full lab support is the answer to your service support requirements. Down time is costly to you, and if you’re dealing with multiple companies this just makes your job more complicated. Regardless of the sample prep instrument, GC/MS, LC and/or selective detector, Teledyne Tekmar Services provides you with a level of comfort in dealing with one service support provider.
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Our Technical Support Department is the leader in the market pertaining to response time and capability to resolve your instrument problems in a prompt and courteous manner.
Our Field Service Department provides a wide range of instrument support.
Our Services:
- Factory Repair
- Installation
- Instrument Refurbishment
- IQ/OQ
- On Demand Repair
- Preventative Maintenance
- Service Agreements
- Software/Hardware Upgrades
- Technical Support
- TOC Standards
- Training
Response time, knowledge and ownership are the quality traits which have positioned this group as a leader in the market as a single service support provider.
Our Services Include:Factory Repair
Factory repairs are done at our Ohio facility in order to save on instrument service costs.
Factory repairs are done at our Ohio facility in order to save on instrument service costs.
Installation
We will help you install new instrumentation or move your current instrumentation to a new location.
Instrument Refurbishment
A service representative can do a refurb on site in order to prolong the life of the instrument.
IQ/OQ
Our installation and operational qualification program consists of producing the thorough audit trail needed to meet internal and external validation requirements while confirming proper installation and operation with documented tests.
On Demand Repair
A service representative will come on site and do the repair. This is billed on a per incident basis.
Preventative Maintenance
This ensures that your instrumentation is working at its optimum capability.
Service Agreements
Our service agreements include preventative maintenance, overnight shipment of parts, 48-hour response to your site, and priority service. For more information on the specific types of Service Agreements offered by Teledyne Tekmar, click here
Software/Hardware Upgrades
Upgrades are readily available for the lifetime of your instrument.
TOC Certified Reference Standards
Teledyne Tekmar, in conjunction with Pharmaceutical Resource Associates (PRA), now proudly offers a full suite of certified TOC reference standards for all TOC instrument manufacturers.
Training: Our service representative will provide on site training.