Technical Support Services

1. Download and complete a Return Materials Authorization Form located at the bottom of this page. If you are using IE8 as your browser, please upgrade to the most recent version of IE to download the RMA Form.
2. REMOVE all sensors and accessories that are NOT required for the repair prior to returning unit.
3. Mark the RMA number CLEARLY on the side of the box with a larger marker or label.
4. Please keep your RMA number for future reference! Return unit for repair to the following address:

7-Day Service Policy*

Preparing for your next field project and want your equipment to work properly? Let In-Situ service technicians tune up your instruments. With quick turnaround times, you’ll be prepared for your next deployment. And if we don’t ship your instrument back on the seventh day after approval/pre-approval* — all service is free.

*For complete details on our service policy, please read the U.S. Return Materials Authorization form.

Lithium Battery Warning

Please remove lithium batteries from your instrument or telemetry system or contact your freight carrier for details on how to properly ship prior to returning products to In-Situ Inc. In-Situ Inc. will not accept shipments containing lithium batteries that are not shipped in accordance with all applicable regulations and is required to report such shipments to the appropriate regulatory agency.