Zed-Service
Zed-Service™ is a world-class customer service CRM software with intelligent reporting and analytics dashboard. Zed-Service™ allows you to keep pace with industry growth with scalable service management solutions. Drive growth by automating your operations, improving after sales services and handling field services and warranty management, all through a unified platform. Zed-Service™ is primarily meant for industries needing after-sales service and repair management. Processes like walk-in service, on-site service and Return-to-Bench (RTB) can be streamlined effortlessly to improve profitability and brand image.
We help you improve
- Warranty Service and Claims
- Repairs and replacements
- Customer service
Benefits of Zed-Service™ CRM for Service Management
- A one-stop solution for after sales service management that works across industries and verticals, including, telecommunications, health & wellness, consumer electronics, home appliances, computer hardware & networking, and power technology.
- Incorporated warranty claim management software for improving customer experience.
- Integrated field service management software that streamlines repair and return processes.
- Allows organizations to go paperless and reduce overheads.
- Real-time tracking of repair status, recognition of dead-on-arrival cases and features that keep your after sales services ahead of the competition.
- Improves bottom-line profitability by removing leakages prevalent in the service industry.
After-Sales Service is one of the most tricky but focused area for all organization these days, since it has impacted the profitability and yield and has made predictable forecasting directly affecting customer satisfaction and offering service excellence, Brands that have adapted this service has witnessed revolutionary results since this tool is capable to accelerate performance and enhance customer experience management using best practices in the service industry.
The three key factors eminent in every manufacturing segment these days are (WRC) warranty, repair and customer service. Zed-Service helps your brand to be known, recognized and served by structured and optimized after-sales service gains using multiple software solutions such as mobile field service management software, field service management software, warranty claim management software etc. You will be known for highly impactful brand in terms of customer service and satisfaction using Zed-Service automation.