Support, Maintenance & Enhancementsl Services

We take support seriously. Our own service desk, aligned to ITIL/ITSM standards provides support services for software solutions to hundreds of other customers across Australia and internationally.

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Our software lifecycle support service includes:

Australian-based service desk (phone, email & online)
Level, 1, 2, 3 & 4 ITIL functions
Strict Service Level Adherence (SLAs)
Reporting and escalations
Proactive monitoring
Infrastructure, application, security patching
Incident & problem management
Change & release management
Roadmapping and improvement planning
Client business hours and out-of-hours options

Support, Maintenance & Enhancementsl Services

Service Overview